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About This Refund Policy
This Refund Policy outlines the terms and conditions under which Techzap Solutions (Private) Limited ("Techzap", "we", "us", or "our") may issue refunds for services provided through our websites, platforms, and software solutions.
By engaging our services or making payments to Techzap, you agree to the terms described in this policy.
Service-Based Nature
Techzap Solutions operates as a service-based software and technology provider. Our offerings include:
- Custom software and system development
- SaaS platforms and subscriptions
- Cloud solutions, hosting, and infrastructure
- Website development and digital solutions
- Consulting, automation, and support services
Due to the digital and customized nature of these services, refunds are limited and subject to strict conditions.
Refund Eligibility
Refunds may be considered only under the following circumstances:
- Duplicate or accidental payments
- Payments made for a service that was never initiated
- Service cancellation approved in writing before work has commenced
- Errors caused solely by Techzap Solutions
Non-Refundable Payments
The following payments are strictly non-refundable:
- Completed or partially completed services
- Custom development, design, or consulting work
- SaaS subscriptions once the billing cycle has started
- Setup fees, onboarding fees, or implementation charges
- Third-party services such as domains, licenses, or hosting
Subscription Cancellations
Clients may cancel recurring subscriptions at any time. Cancellation will stop future billing; however, no refunds will be issued for the current or previous billing periods.
Approved Refund Processing
If a refund is approved, it will be processed to the original payment method within 7–14 business days. Processing time may vary depending on banks or payment gateways.
Dispute Resolution
Any disputes regarding payments or refunds must be raised in writing within a reasonable timeframe. Techzap reserves the right to review and make the final decision on all refund-related matters.
Policy Updates
Techzap Solutions (Private) Limited reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon publication on our website.
Contact Information
For any questions regarding this Refund Policy or refund requests, please contact us:
Email: info@techzap.lk
Company: Techzap Solutions (Private) Limited
